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BETSTAR CARD TODAY

  • Get the only card linked to your personal betting account to access your winnings.
  • Access and withdraw funds from any atm seconds past the post.
  • Make purchases with your winnings instantly at any eftpos terminal.

Already a member?

Login to your account, click the Betstar Card icon on the right in the My Account section.

Verify your address and wait for your card to arrive in the mail. Easy as...

Not a member yet?

Just sign up with us, verify your account and apply today to get the Mastercard that can give you access to your winnings seconds past the past.

Available for use at any ATM or Eftpos payment terminal.

How it works

Once you’ve applied and activated your new Betstar Mastercard, you are ready to take advantage of all its features. Back a winner and get access to your funds in just seconds.

BEST TOTE OR SP

The highest odds paid of the three main Australian totes or official starting price, whichever is better.

FIXED ODDS

Fixed odds offered across all Australian racing and widest range of fixed odds exotics in the market.

PROMOS EVERY WEEK

Promotions on special events
including Racing, A-League, Cricket and more.

9000+ MARKETS

Up to date national and international racing and events.

BETSTAR CARD

Instant access to winnings, Mastercard, ATM and EFTPOS access.

PICK YOUR OWN ODDS

Increase the odds and pick the margin your horse will win by!

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FAQ

  • What is the Betstar Card?

    The Betstar Card gives you access to your winnings instantly, and can be used for purchases everywhere Mastercard is accepted (even online).

    All you need to do is activate your card before your first use, then transfer some winnings from your Betstar account to your Betstar card. The Betstar card is not a credit card and is not subject to interest charges, though card fees and load limits apply.

    The Betstar card is only available to eligible Betstar customers with a verified wagering account. Read PDS here for more details.

  • How do I qualify for a Betstar Card?
    • You must have a valid Betstar account
    • Your ID must be verified with Betstar – Check the Verification Centre in your My Account to see your verification status
    • You must be an Australian Resident
    • Your address details must be correct and up to date
  • How long does it take to receive my Betstar Card?

    Once you apply, your card will be sent to you via post within 3 weeks. If you haven't received your card within 3 weeks, please contact our Customer Service team on 1300 238 782.

  • How do I activate the card?

    Follow the steps below to activate your card:

    1. Log in to your account
    2. Go to My Account
    3. Click on Betstar Card
    4. Enter your 9-digit activation code you received alongside your Betstar Card
    5. Your card is now active and ready to use!

    Please note: Before using PayPass, you will need to activate it by using your card PIN in an ATM or Point of Sale.

  • How do I activate my Betstar Card if I don’t have an activation code?

    Your activation code is printed on the letter you received behind the affixed card and it is also printed on the card itself. If you are not in possession of the card, you cannot activate the card.

  • How does my card work?

    Once you’ve activated your card, you can load winnings straight from your Betstar account. You will then be able to use the card to withdraw cash from an ATM. Your Betstar card can also be used online, in-store and anywhere Mastercard is accepted.

  • How do I transfer winnings to my card?

    Simply navigate to My Account, select Withdraw and then the Betstar Card. The next step is to follow the instructions to withdraw funds as per usual.

  • How long does it take to transfer funds between my Betstar Account and my Betstar card?

    Your Betstar Card balance should be updated a few seconds after you hit Withdraw.

  • Can I use my Betstar Card to get cash out at ATMs?

    Yes, just select the option for Credit and enter your 4-digit PIN to get cash out at ATMs.

    Please note: regular ATM and cash out fees apply. Refer to PDS for more details.

  • Can I use my Betstar Card like any other Mastercard debit card?

    To use it as a debit card, choose the option for Credit at the Point of Sale when completing your purchase and enter your 4-digit PIN.

    You can also use it online, over the phone, and PayPass where available.

MORE FREQUENTLY ASKED QUESTIONS

  • Are there any fees for using the card?

    Please refer to Betstar Card Fees and Charges and the PDS available from our website. Please note: ATM fees still apply and may change depending on each specific ATM.

  • Which button do I select when making a purchase?

    Please select the Credit button and your 4-digit pin. You can also use PayPass where available.

  • What if my card is lost or stolen?

    First, call the Betstar Customer Service team on 1300 238 782 to suspend it immediately. Make sure you transfer your funds back to your Betstar account so there aren’t any funds left on the Betstar Card. Then, the Customer Service team will cancel it for you and send you a new replacement card.

  • Can I make online purchases?

    Use it anywhere as long as Mastercard is accepted.

  • Is there a limit on the card?

    Please refer to the Betstar Card Transaction Limits for limits associated with your card and the PDS available from our website.

  • Can I add my own money to the card?

    Only winnings from your Betstar account can be added to your card.

  • How is my card different from a credit or debit card?
    1. There is no bank account associated with your Betstar Card, only your Betstar account.
    2. Load your winnings instantly – no waiting for banks.
    3. Stay in control of your winnings – you can only spend the amount you transfer to your card, nothing more.
  • Are there any restrictions on the card?
    • The Betstar Card may not be used for illegal transactions
    • Some merchants may choose not to accept Mastercard Prepaid Cards
    • There are limits to how much cash can be transferred to the card
    • Only one card per Betstar account
    • Betstar Cards are only available to Australian residents
    • The Betstar card uses Australian currency only
    • The card can be used in Australia and overseas
    • The card will only accept funds transferred from a Betstar account. The Anti-Money Laundering and Counter Terrorism legislation (AML/CTF) dictate that deposits must be turned over before it becomes available for withdrawal on the card

    For further information please refer to your Product Disclosure Statement (PDS).

  • What do I do if the ATM takes my Betstar Card?

    First, contact the company associated with the ATM. They will be able to work out whether your card can be retrieved or not. If your card can’t be retrieved, notify the Betstar Customer Service on 1300 238 782. We will then cancel your card and organise a replacement for you.

  • Can a refund be made to the card?

    If you’ve made a purchase, and according to the merchant’s refund policy you’re entitled to a refund, the funds can be added back to the card.

    You won’t have access to those funds if your card is expired or revoked. Please make sure to keep an eye on your card’s expiry date and your balance. Please call our Customer Service team if you have any questions.

  • Is the balance of the card updated automatically?

    Just like any other card, your balance updates every time you make a deposit or a purchase.

  • How do I check the balance and transaction history?

    You will be able to check your balance and transaction history any time on https://Betstarcard.com.au, simply click on the Statement Login button or straight from your Betstar account following these instructions:

    1. First, log in to Betstar
    2. Go to My Account
    3. Click on the Betstar Card tab
    4. Click on Transaction History (this will take you to a page outside of Betstar)
    5. Log in using your card number and PIN
  • Does the card have an expiry date?

    The expiry date is as shown on the front of the card. The card is valid for 3 years from the time it is ordered. Betstar will send you a replacement card once your current card expires. Please contact the Betstar Customer Service team on 1300 238 782 if you haven’t received it after 3 weeks.

  • Why was my purchase declined?

    A transaction might be declined because of any of these reasons:

    • Insufficient funds – your purchase amount is higher than the card balance
    • Wrong payment method – please select Credit as your payment method
    • Network offline – the payment network may be offline in which case you should be able to try again later

    If your card is still not working after trying the above please contact the Betstar Customer Service team on 1300 238 782.

  • Who do I contact if I have a complaint or query about the card?

    You can contact Betstar during the business hours specified in the Betstar Contact Us page.

  • I've noticed an unauthorised transaction I wish to dispute, what do I do?

    Notify Betstar on 1300 238 782 immediately. Our team will send you a disputed transaction form you will need to complete and send back. Provide all the details you have including any receipts. This will allow our Customer Service team to help you.

  • Can I access deposit match offers from Betstar Card transfers?

    Funds transfers made from your Betstar Card into the linked betting Account will not be eligible for deposit bonuses or any other promotional offers linked to deposits, as funds transfers from a Betstar Card are not considered as Cash Deposits.

  • I have received a Betstar Visa Card but am unable to activate it?

    As the Betstar Visa Card program is being discontinued you can no longer activate this card. Please go to betstar.com.au/account to request a Betstar Mastercard.

  • What happens if I have a Betstar Visa Card and don’t request a Mastercard?

    Any funds left on your Betstar Visa Card at the end of the program will be transferred to your Betstar account where possible, and your Betstar Visa Card will be deactivated. Any additional funds will remain on your card for use, but cannot be transferred to your wagering account after that time.

  • I have an existing Betstar Visa Card. Where can I find details about that program?

    The Betstar Visa Card Financial Services Guide is available here. The Betstar Visa Card Product Disclosure Statement (PDS) is available here

  • I have been informed that the Betstar Visa Card is being discontinued. What do I need to do?

    When the program ends, your Betstar Visa Card will be deactivated. To move across to the Betstar MasterCard, you will need to apply for a new card. Please go to betstar.com.au/account to request a Betstar MasterCard.

  • Can I change my PIN?

    To change your PIN, visit https://betstarcard.com.au/pin and follow the instructions. Please note that for security reasons a confirmation email will be sent to the email address linked to your account.